Refund policy
We offer a 30-day return policy. This means you have 30 days from receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in its original packaging, undamaged
- Include all original components and contents
- Be accompanied by proof of purchase
Due to hygiene reasons, we cannot accept returns on items that have been used.
If an item is returned damaged, incomplete, or not in its original condition, we reserve the right to issue a partial refund of up to 50% of the original purchase value.
How to Start a Return
Returns can be initiated using our self-serve returns portal.
Simply follow the return process provided after accessing your order. Once your return is approved, you will be issued a free return shipping label along with instructions on how to send your item back.
If you are unable to access the self-serve returns process, you can contact us at hello@pawtable.co.uk for assistance.
Returns sent without prior approval will not be accepted.
All returns should be sent to:
Pawtable LTD c/o Swift eCommerce
148 Caistor Road
Laceby
DN37 7JG
United Kingdom
Damaged or Faulty Items
Please inspect your order upon arrival. If your item is faulty, damaged, or incorrect, contact us immediately so we can resolve the issue.
For faulty or damaged items, we will cover all return shipping costs and arrange a replacement or full refund.
Exchanges
We do not offer direct exchanges. The quickest way to get a different item is to return your original item and place a new order.
Order Cancellations
Orders can be cancelled before dispatch. Once an order has been shipped, it must follow the standard return process.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 7 business days. Please note that your bank or payment provider may take additional time to complete the transaction.
If more than 10 business days have passed since your refund was approved, please contact us at hello@pawtable.co.uk.